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Flooring FAQs


What is the best type of carpet fiber – wool or synthetic?

The best type of carpet for you will depend on your unique needs. Consider the following:

  • What is your lifestyle like?
  • Do you and your family spend a lot of time at home? Are you active?
  • Does the area where you want to install carpet get a lot of foot traffic?
  • Do you have young children or pets that tend to make messes?
  • What style look are you trying to create with your design?
  • What is your budget?

All of these questions are important and will help both you and any design consultants you work with narrow down the best choice for you when it comes to carpet type.

Wool carpet is made from renewable, sustainable materials, is soft and luxurious, naturally resists stains, and insulates rooms for comfort year-round.

Synthetic carpet is very durable and will retain its color for many years, is also stain-resistant, and is very economical.

You can also purchase a blend of both natural and synthetic fibers to get the best of both worlds.

My carpet was installed a few weeks ago and still has an odor. How do I get rid of new carpet smell?

First, try ventilating your home. Weather permitting, open windows and run fans to create airflow in the rooms where your new carpet has been installed. You can also vacuum to help speed the process.

If, after that, you still experience unwanted odor, you may want to try a hot water extraction. This is a type of cleaning that can be done professionally – simply call your local carpet cleaner and they can provide a recommended cleaning solution.

How do I know how much carpet I need to buy?

Carpet can be purchased by area. Know the square footage of your room, or at least a rough estimate of your length and width, to get a general sense of how much carpet you need.

Before you buy, have a professional measurement of your space completed to determine how much carpet you will actually need to purchase.


What types of wood flooring are available?

What is the difference between pre-finished and unfinished hardwood floors?

How do I choose a species?

Are wood floors appropriate for any room in the house?

This depends on the type of flooring you choose. As a rule, solid wood flooring should be installed in rooms at or above ground level, and is not recommended in any room where there is the possibility of water damage, such as the bathroom. Engineered wood flooring is much more versatile and can be installed almost anywhere in the home, including the basement. If you have more specific questions, please feel free to contact us and an A&M Flooring and Design Center professional can help you out.


How should I clean my laminate floors?

Even though they are known for being durable, laminate floors must be maintained. Regular sweeping or vacuuming is recommended to remove dirt and dust. Damp mopping will also help to keep floors clean, though excessive water should be avoided and floors should be wiped dry after mopping is complete. Avoid using abrasive cleaners or soap-based detergents that can dull or damage laminate. When in doubt, follow manufacturer recommendations on cleaning products and practices.

How do I repair scratches or stains?

For minor damage, such as scratches, many manufacturers create “touch-up kits” that can help with repair. Because of the ease of installation with laminate, severely damaged planks can often be replaced with new ones, posing little inconvenience and no damage to the surrounding flooring.

If you’re concerned about damage to an existing laminate floor, feel free to contact us and an  associate can help answer your questions.

Can I refinish my floors?

No. Unlike real wood, laminate floors cannot be sanded and refinished. However, laminate flooring is designed to be extremely durable and is less likely to show scratches and dents than hardwood.


What are ceramic tiles made from?

Ceramic tiles are made from clay that is heated to very high temperatures in a kiln. This process of “firing” the clay hardens it, creating a material that is useful for all kinds of applications.

What is the difference between glazed and unglazed tile?

When it comes to ceramic tile, there are two basic types: glazed and unglazed tile. Glazed tile has a non-porous coating added to the tile after it has been fired. Unglazed tiles have no additional coating. Because of their non-porous surfaces, glazed tiles work well in kitchens and baths. They are also popular because glazing presents options for a variety of patterns and colors. Unglazed tiles tend to be a bit more durable and are great for a variety of interior and exterior uses.

What makes porcelain tile different from ceramic tile?

All ceramic tiles are made from clay and kiln-fired. Porcelain tiles are a specific kind of ceramic tile, made from a specific kind of clay. Whereas most ceramic tiles are made from red or white clay, porcelain tiles are made from a light-colored clay with a slightly different chemical composition. Porcelain clay, when fired at high temperatures, creates a tile that is more durable and more moisture-resistant than other ceramic tiles.

How is tile flooring installed?

Generally speaking, tile flooring has to be adhered to a subfloor with a tile adhesive or mortar. Once it has been secured, the joints between tiles need to be sealed with grout to fill in the space and create a uniform, secure flooring surface. Be sure to ask a Floor Store associate if you have specific questions about tile installation.

Where can I install ceramic tile?

Ceramic tiles can be installed almost anywhere. They can be used both indoors and out and are appropriate for installations at, above or below grade (ground-level). They are frequent choices for kitchens and baths because they are durable and moisture-resistant.


What is vinyl flooring?

Vinyl is a specific type of plastic. Vinyl flooring is a product made by layering different materials, including vinyl. The most common type of vinyl floor consist of 4 layers: a felt, fiberglass or vinyl backing; a core layer; a decorative layer with the flooring pattern; and a final “wear layer” on top that protects the flooring from scratches and scuffs.

Why is vinyl flooring also called “resilient flooring?”

Resilient flooring” is a term used for flooring that has some elasticity to it. This is the case with vinyl – it is a firm flooring product with a bit of “give.” The terms vinyl and resilient flooring are often used interchangeably. However, it’s important to note that there are some non-vinyl, resilient flooring options, including cork, rubber and linoleum. If you have questions specific to any resilient flooring product, a Floor Store associate would be happy to help. Give us a call or stop by today.

Does vinyl only come in large sheets?

No, as a matter of fact, vinyl is available as sheets, planks or tiles, presenting a variety of options to express your own personal creativity.

Are linoleum and vinyl the same thing?

No, they’re not. While both products are examples of resilient flooring, they are actually manufactured from completely different materials. While vinyl flooring consists of vinyl, felt and fiberglass, linoleum is made from natural materials such as linseed oil, tree resin, cork dust and wood flour.

Where can vinyl flooring be installed?

Vinyl flooring can be installed in any room in the house, including rooms at, above or below grade (ground level). It can also be installed over almost any type of subfloor (concrete, wood, vinyl), as long as the subfloor is smooth and level. If the subfloor has imperfections, they may show through the vinyl.

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